At 991jl, we believe that gaming should always be fun — never a source of stress, financial hardship, or harm. Our responsible gaming programme gives every Filipino player the tools, knowledge, and support they need to stay in control and enjoy the experience safely.
⚠️ Gambling is addictive. Know when to stop.
Every 991jl account comes with a full suite of responsible gaming tools — available 24/7, free of charge, and effective immediately upon activation.
Set a maximum daily, weekly, or monthly deposit cap on your 991jl account. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling-off period.
Define the maximum amount you are comfortable losing within a set timeframe. When your loss limit is reached, 991jl will automatically restrict further gameplay for that period — giving you a built-in financial safety net so you never lose more than you planned.
Set a maximum session duration and receive on-screen reminders when your time is up. It's easy to lose track of time when you're in the middle of a game — our session timer keeps you grounded and helps you maintain a healthy balance between gaming and daily life.
Enable periodic pop-up notifications during gameplay that show you how long you've been playing and how much you've wagered in the current session. These gentle reminders help you stay aware of your activity and make informed decisions about whether to continue playing.
Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your 991jl account will be temporarily suspended — you won't be able to log in, deposit, or place bets. This is ideal if you feel your gaming is becoming a habit.
For players who need a longer break, 991jl offers self-exclusion periods of 6 months, 1 year, or permanent exclusion. Once activated, your account is fully locked and cannot be reopened during the exclusion period — even if you request it. Your wellbeing comes first.
Problem gambling can affect anyone — regardless of age, income, or background. Recognising the early warning signs is the first step toward getting help. At 991jl, we encourage all players to be honest with themselves about their gaming habits.
Answer these questions honestly. If you answer "yes" to two or more, we strongly encourage you to use 991jl's responsible gaming tools or speak with a support professional.
This self-assessment is for informational purposes only and is not a clinical diagnosis. If you are concerned about your gambling behaviour, please contact our support team or a qualified counselling service.
In accordance with Philippine gaming regulations, all 991jl players must be at least 21 years of age. This is a non-negotiable requirement — no exceptions.
Mandatory KYC Verification: Every new 991jl account must complete Know Your Customer (KYC) verification before making a deposit or withdrawal. This requires submission of a valid Philippine government-issued ID — such as a PhilSys National ID, passport, or driver's licence — confirming the player is 21 years of age or older.
Ongoing Monitoring: 991jl's compliance team continuously monitors account activity for indicators of underage access. Any account suspected of being operated by a minor is immediately suspended pending investigation.
Parental Controls: If you are a parent or guardian and are concerned that a minor in your household may be accessing online gambling platforms, we strongly recommend enabling parental control software on shared devices and keeping your 991jl login credentials private and secure.
Zero Tolerance Policy: Any player found to have provided false information about their age during registration will have their account permanently closed and any winnings forfeited, in accordance with our Terms & Conditions.
Requesting self-exclusion at 991jl is straightforward and takes effect immediately. Here's how to do it in four simple steps.
Access your 991jl account using your registered credentials. If you are unable to log in, contact our 24/7 support team directly and they will process your request on your behalf.
Navigate to your Account Settings and select the "Responsible Gaming" section. Here you will find all available player protection tools, including deposit limits, cooling-off periods, and self-exclusion options.
Select your preferred self-exclusion duration: 6 months, 1 year, or permanent exclusion. Read the terms carefully — once activated, the exclusion cannot be reversed before the period ends, even upon request.
Confirm your request. Your account will be locked immediately and you will receive a confirmation email. During the exclusion period, 991jl will also suppress any marketing communications to your registered contact details.
Need immediate help? If you are in crisis or need urgent support, please contact our responsible gaming team at [email protected] — available 24 hours a day, 7 days a week. You can also visit the FAQ section for more information on our player protection policies.
Gaming at 991jl should be an enjoyable part of your leisure time — nothing more. Set your limits, use our tools, and play with confidence knowing that 991jl has your back every step of the way.
21+ only. Gambling is addictive. Know when to stop. Please play responsibly.